Where is my order? / Do I get notified about despatch?
From placing your order to despatch, we will keep you up to date of each step of the journey via email. You can also view the status of your order using our online tracker. Once dispatched, we will email you and provide a tracking number for the courier.
Is delivery charged per item or per order?
Delivery is charged for the whole order, no matter how many blinds you order or your delivery is free if your order is over £169. There is an additional one off charge per order for our premium FastTrack service.
Can I select a different delivery address to my billing address?
Yes, of course! At the checkout, you will be asked for your billing address where there is a box for "Ship to this Address" - simply un-tick the box and you will be provided with an option to enter a different address for delivery.
Where do you ship your made to measure blinds?
We cover the entire UK including Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and the Scottish Highlands and Islands, all with no further delivery charge (anywhere else not mentioned may result in additional delivery charges). Please note that extremely large blinds or deliveries to any non-mainland destination may take an extra 1-2 days for the courier to ship.
Where can I FastTrack my order to?
Like our standard delivery service, our FastTrack service covers the entire UK, including non mainland destinations. Please note that once a FastTrack order is dispatched, delivery can take up to an extra 1-2 working days for any non-mainland destination or extremely large parcels.
What if I am out when the courier attempts delivery?
Do not worry - If the courier calls to deliver your goods when you are out, they will leave their card with details to re-arrange a convenient day for a free re-delivery. Please note that most couriers will only hold the goods undelivered for so long before returning to us and re-delivery at this stage may be chargeable.
I have placed a FastTrack order after the cut off time of 11am, when will I receive my order?
If you have missed our 11am next day cut off time, your order will still be made very fast but will instead be despatched on the next business day or second business day in the case of curtains. You will receive your order the day after that, on our excellent courier service
The parcel / product is damaged, what do I do?
Our products are well packaged to avoid damage but should you find the parcel is damaged on arrival then please mark it as 'damaged' when you sign the couriers delivery note. Once you inspect your goods, should you find that your product is indeed damaged then we are here to help. Please contact our customer service team who will be able to rectify the situation.