Frequently Asked Questions

General

When was the company founded?

The company was founded in 2005 with the purpose of being the leading supplier of made to measure products in the UK. We have supplied millions of made to measure curtains and blinds all across the UK with a strong loyal customer base who love our products and prices.

Where are you located?

We are based at APEX House, 172 Blackmoorfoot Rd, Crosland Moor, Huddersfield HD4 5RE, whilst we are an online retailer and don’t have a showroom as such, we do have a warehouse with free samples you can take away if you are in the local area. We also offer a free sampling service online.


Measuring

How do I measure for my curtains?

Measuring for curtains is relatively straight forward but do not worry if you are un-sure - please find our measuring guide page here for further information.


Product

How accurate are the images online?

We do all we can to make our images as clear and accurate as possible and we employ a specialised team to produce all our images, we try to ensure 100% accuracy at all times. However, screens and resolutions can vary depending on your device so we always suggest ordering a FREE SAMPLE.

How do I clean my curtains?

For our made to measure products we advise to dry clean only. Ready made curtains vary but wash/cleaning instructions can be found on individual product pages.

What are the differences in Linings?

Made to measure curtains and roman blinds are available with the choice of lining options listed below:

Standard lining:
Polycotton Twill lining - 70% Polyester 30% Cotton
Colour: Ivory

Blackout lining:
3 Pass Blackout lining - Polycotton base with acrylic coating
Colour: White
Ideal for rooms where darkness is essential, such as bedrooms.

Thermal lining:
1 Pass Thermal lining - Polycotton base with acrylic coating
Colour: Ivory
Ideal to keep your rooms warm in the winter and cool in the summer.

Interlining:
Bonded Twill interlining - 70% Polyester 30% Cotton with polyester fleece backing
Colour: Ecru
Energy efficient thermal lining with extra padding for a luxurious feel and look.

Lining samples available upon request.

What is your guarantee?

We believe our made to measure curtains and roman blinds are the best that you can buy. We are justifiably proud of the quality of our products and back them up with our standard 3 year guarantee. Ready made curtains also come with a 3 year guarantee.

Do you have a showroom?

We are an online retailer so do not have a traditional style showroom. However we provide an unlimited free sample service of made to measure fabrics so that you see and touch the fabrics before purchase. If you have any further queries about our products please do get in touch!


Service

How can I see what my last order was?

If you have an account with us, you should be able to find the details there. If you do no have an account then please contact us. Log in to your account here.

I need more information who do I contact?

You can email us at any time here, our skilled care team will get back you as quickly as possible. Alternatively you can call us on: 01484 443790.

Do you offer a Measuring and Fitting Service?

Our service is to supply only so the service to measure/fit is not a service we offer. Our useful guides should make the whole process nice and easy and in doing so our customers are able to make large savings.

What is your returns policy?

As we are predominantly a made to measure supplier there is no option to return the made to measure curtains or blinds that you order. They are made bespoke for your windows and are not a product that can go back in stock and be re-sold. If you do bump into problems with your products, contact us here and we will do our very best to help. We do also offer ready made curtains and these can be returned within 60 days. We will send a returns label and the service is FREE.

What do I do if my product is faulty/damaged?

Our Care Team are on hand to resolve all issues of this nature with precision, diligance and efficiency. Please either email or contact the team over the phone: 01484 443790.

Can you give me a quote?

The website is designed in such a way that it will give you an instant quote for your blinds based on the blind and the sizes you input. Should you require something more bespoke such as a large order or trade requests we have a designated team to fulfil all quotes, they can be contacted on: 01484 443686 or 01484 443685.

How do I order Samples?

We offer a FREE and UNLIMITED sampling service for our made to measure products. Simply click on the product you like the look of and click 'order free sample'. Select as many as you like and we will send with Royal Mail 1st Class post.

What Payment types do you accept?

We accept all the usual payment methods you would expect with an online website such as Debit/Credit card, Paypal, or BACS should you wish to send us money direct.

What do I do if I have seen your products cheaper elsewhere?

We are constantly monitoring our prices and are confident we are super competitive for like for like products with our competitors. However in the unlikely event you find something cheaper we will guarantee a price match, simply contact us so that we can honour this for you.

Can I make an amendment to my order once it has been placed?

Our Care Team will always try to amend orders where possible, however due to the product being made to measure, we cannot always guarantee amendments can be made. As we are making products to order at speed, your blinds are often manufactured within hours of the order being placed.


Delivery

Where is my order?

If you have your order number and email address, you can track your order here, if you do not have these details please contact us.

How long is delivery?

Delivery times vary across our products, please see our full comprehensive guide here. We also give delivery days on each individual product page as these often vary from product to product too.

How much does delivery cost?

Delivery is FREE if your order value is over £169, any orders under the value of £169 are charged at £7.95 per order.

Where do you deliver?

We cover the entire UK including Northern Ireland, Channel Islands, Isle of Wight, Isle of Man and the Scottish highlands and Islands with no further delivery charge (anywhere else not mentioned may result in additional delivery charges). Please note that extremely large blinds or deliveries to any non-mainland destination may take an extra 1-2 days for the courier to ship.

Who will deliver my order?

We use a network of reputable couriers to deliver our blinds. TNT/DPD/DX/TUFFNELLS.

Do I need to be in for my delivery?

All goods must be signed for by an adult. Customers can manage their delivery via the courier and make necessary arrangements - all couriers will make 3 attempts.

© 2005-2021 All Rights Reserved · 247 Home Furnishings Ltd T/A 247Blinds, APEX House, 172 Blackmoorfoot Road, Huddersfield, West Yorkshire, HD4 5RE